IN STORE PURCHASES
We want to ensure you are in love with all of your purchases from Bella & Wren. If you are not 100% happy with your item(s) we allow exchanges/ store credit within 14 days of your purchase, sorry no refunds. The following conditions must be met for all items being brought back:
- Returned merchandise must be in original condition with tags on. It must not have been washed, worn or damaged.
- Items purchased as a gift, qualify for exchange or store credit only and must be accompanied by a gift receipt. No refunds.
- Merchandise must be accompanied by a physical receipt or digital receipt attached to your customer profile.
- Free gift with purchase: The gift is subject to availability. One promotional gift per customer, per order. There is no cash value for the gift with purchase and it cannot be exchanged/ returned or substituted for retail value. If qualifying value/ items for free gift with purchase are returned, all associated gift with purchase items must be included with the return.
- Please note that for hygienic reasons, all undergarments are Final Sale and are not eligible for return or exchange.
- SALE items with a discount of 30% off or more are FINAL SALE.
- We do not offer price adjustments of sale items.
Note: Bella & Wren has the right to deny a refund or be subject to a restocking fee if the item is not in the condition stated above.
JEWELRY POLICY
If a piece of jewelry proves to be defective (ex: missing gem, clasp malfunction, plating anomaly, failed solder) by a Manager’s discretion, within 60 days of purchase, it can be exchanged or receive a store credit.
Any damages that occur after the 60 days, or if the damage occurs from wear-and-tear (ex: gem damage, stone, misshapen, tarnished, torn chain, cleaning solutions) within those 60 days, is not eligible for a return, exchange, or store credit.
ONLINE PURCHASES
For Online Returns/Exchanges please follow the directions listed out below:
1. For online orders, please email us at hello@bellawrendesign.ca within 7 days upon arrival of your order for return inquiries, you will have 14 days for exchange or store credit from your orders delivery date.
2. In your email please provide us with your order # & the name of the items you wish to return/exchange.
3. Upon email approval for return/exchange please send back the items to Po Box 174 Stn Fort Langley, Langley BC V1M 2R5 within 7 days. Please note Bella & Wren does not cover cost for shipping items back.
4. Once you have sent your items back, please email us with the tracking details.
5. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you an exchange or store credit.
*Please note the customer is responsible for shipping charges on exchanged items being sent out.
Note: If an item is returned damaged it may be sent back to the customer at their own expense.
United States Orders
All orders to the United States will be final sale. Due to customs clearance fees and processing, we will no longer accept returns or exchanges on US orders. We apologize for any inconvenience and thank you for your understanding.