Birthstone NK | Turquoise

 IN STORE PURCHASES

We want to ensure you are in love with all your purchases from Bella & Wren. If you are not 100% happy with your item we allow returns to be made within 7 days of purchase or exchange/store credit within 14 days. The following conditions must be met for all items being brought back:

- Returned merchandise must be in original condition with tags on. It must not have been washed, worn or damaged.

-Items purchased as a gift or with gift with purchase promotion are exchange only. No refunds.

- Merchandise must be accompanied by a physical receipt or digital receipt attached to your customer profile. 

- Please note that for hygienic reasons, all undergarments are Final Sale and are not eligible for return or exchange.

- SALE items with a discount over 40% are FINAL SALE.

Note: Bella & Wren has the right to deny a refund or be subject to a restocking fee if the item is not in the condition stated above. 

HOLIDAY EXCHANGES

Please note purchases made between the dates of Dec.17th - Dec.27th, will qualify for exchange or store credit only. Sorry, no refunds. We are happy to issue an exchange or store credit on a gift card to use at a later date. Holiday exchanges will be accepted until Jan.9 2025.

Customers must have a receipt or gift receipt present. Item must have its original tag attached and cannot be previously worn or used.

Thank you so much for supporting our small business! We appreciate your understanding & patience during this busy holiday season.

JEWELRY POLICY

If a piece of jewelry proves to be defective (ex: missing gem, clasp malfunction, plating anomaly, failed solder) by a Manager’s discretion, within 60 days of purchase, it can be exchanged or receive a store credit.

Any damages that occur after the 60 days, or if the damage occurs from wear-and-tear (ex: gem damage, stone, misshapen, tarnished, torn chain, cleaning solutions) within those 60 days, is not eligible for a return, exchange, or store credit.

ONLINE PURCHASES

For Online Returns/Exchanges please follow the directions listed out below:

1. For online orders, please email us at hello@bellawrendesign.ca within 7 days upon arrival of your order for return inquiries, 14 days for exchange or store credit.

2. In your email please provide us with your order # & the name of the items you wish to return/exchange.

3. Upon email approval for return/exchange please send back the items to Po Box 174 Stn Fort Langley, Langley BC V1M 2R5 within 10 days. Please note Bella & Wren does not cover cost for shipping items back.

4. Once you have sent your items back for return please email us with the tracking details.

5. Once we receive the items & confirm they are in original purchase condition with tags attached and original packaging we will then issue you a refund back onto the original method of payment or provide you with a store credit. 

*Please note the customer is responsible for shipping charges on exchanged items being sent out.

6. Exchanges will only be processed in-store. For mailed returns that you wish to exchange, you will need to follow the returns process and place a separate order for the item you wish to exchange for. 

 Note: If an item is returned damaged it may be sent back to the customer at their own expense.  

United States Orders

All orders to the United States will be final sale. Due to customs clearance fees and processing, we will no longer accept returns or exchanges on US orders. We apologize for any inconvenience and thank you for your understanding.